Privacy Policy

Effective Date: 20.04.2025

About Vix Digital Pvt. Ltd.

Welcome to Vix Digital Pvt. Ltd., your go-to destination for premium OTT streaming services. We are committed to delivering high-quality entertainment, offering a diverse collection of movies, TV shows, and exclusive content tailored for every viewer. Our mission is to redefine digital entertainment by providing an immersive and seamless streaming experience. With a user-centric approach, we prioritize data security, high-quality streaming, and flexible subscription options to enhance your digital journey.

1)    User Agreement
By using Vix Digital OTT ("Platform"), you agree to comply with these Terms of Use and Privacy Policy. This agreement governs your use of our services, website (vixdigitalott.com), and mobile applications. If you do not accept any part of these terms, please refrain from using our services. This policy forms a binding agreement between you and Vix Digital Pvt. Ltd. We reserve the right to modify these terms at any time with notice. Continued use constitutes acceptance of changes.

2)    Eligibility and Age Restrictions
The services provided by Vix Digital OTT are intended for individuals who are 18 years of age or older. If you are under the age of 18, you may use our platform only under the supervision of a parent or legal guardian. We do not knowingly collect personal data from users under the age of 13. If we become aware of such data, we will promptly delete it. Guardians must ensure minors comply with all applicable laws. Users confirm their age upon registration.

3)    Account Registration
To access premium features on our platform, users must create an account by providing accurate and complete information. Users are responsible for maintaining the confidentiality of their login credentials. Any activity under your account will be considered authorized by you. If you suspect unauthorized access, notify our team immediately. We reserve the right to suspend or terminate accounts found to be in violation. Misuse may result in legal action.

4)    Subscription and Billing
Vix Digital OTT offers multiple subscription plans with varying features and prices. Upon selecting a plan, users agree to pay the applicable fees as per the billing cycle (monthly, quarterly, or yearly). Payments are processed via secure gateways. Subscriptions auto-renew unless canceled before the renewal date. We reserve the right to change pricing with prior notice. Refunds are subject to our cancellation policy. Transaction records are available in your account dashboard.

5)    Content Licensing and Usage Rights
All content available on our platform is either owned by Vix Digital Pvt. Ltd. or licensed from third parties. Users are granted a limited, non-transferable license to stream content for personal, non-commercial use. Unauthorized reproduction, distribution, or resale of content is strictly prohibited. We use DRM technology to protect our content. Violators will face legal consequences. Content availability is subject to change without notice.

6)    Intellectual Property
All platform content, including text, graphics, logos, audio, and video, is the intellectual property of Vix Digital Pvt. Ltd. or its licensors. Users are not permitted to copy, alter, or reproduce any part of the platform without written consent. Any breach of our IP rights may result in legal action. Trademarks and service marks displayed are protected under applicable laws. All rights not expressly granted are reserved. We actively monitor and enforce our IP rights.

7)    Acceptable Use
Users must use the platform only for lawful purposes and in accordance with our Terms. You agree not to use the platform to post, upload, or distribute illegal, defamatory, or harmful content. You must not interfere with the platform’s operations or attempt unauthorized access. Spamming, hacking, or using automated tools is strictly prohibited. Users must respect the rights of others. Violation may result in termination of service and legal recourse.

8)    Privacy and Data Collection
We collect personal data such as your name, contact details, and device information to provide better services. This includes data collected during registration, usage patterns, and via cookies. We use this data to improve our services, send updates, and personalize content. We do not sell your data to third parties. Data is stored securely using encryption and industry-standard practices. Users can access or request deletion of their data at any time.

9)    Third-Party Services
Our platform may link to third-party websites or include third-party integrations for services like payments, analytics, or content. These services have their own terms and privacy policies. We are not responsible for third-party actions, content, or data practices. Users interact with third-party services at their own risk. We advise reviewing their policies before proceeding. Any disputes with third parties must be resolved independently.

10) Cookies and Tracking Technologies
We use cookies and tracking technologies to enhance user experience and gather insights on platform usage. Cookies help us remember your preferences, deliver personalized content, and track analytics. You can manage cookie settings in your browser. Disabling cookies may affect platform functionality. We may use third-party services like Google Analytics for traffic analysis. Data collected through cookies is used solely for service improvement and personalization.

11) Content Licensing and Ownership
All content available on Vix Digital OTT is either owned by Vix Digital Pvt. Ltd. or licensed from third-party content providers. Unauthorized copying, reproduction, or redistribution of any material from our platform is strictly prohibited. Users are not granted any ownership rights or licenses except for limited, personal, non-commercial viewing. We enforce content protection mechanisms to prevent piracy and maintain legal compliance. Any infringement may lead to suspension of access and legal consequences. We respect the rights of all content creators and expect the same from our users.

12) Account Security and Responsibility
Users are solely responsible for maintaining the confidentiality of their account login details, including passwords and device access. If you suspect unauthorized use of your account, you must immediately notify our support team. Sharing login credentials or allowing multiple individuals to access one account is not permitted. Vix Digital Pvt. Ltd. is not liable for any loss or damage resulting from failure to protect your account. We advise using strong passwords and enabling two-factor authentication (if available). Account misuse may lead to restriction or termination of services.

13) Billing and Subscription Terms
Our platform offers multiple subscription plans tailored to different user needs. Billing is done automatically based on the selected plan and duration (monthly, quarterly, yearly, etc.). Users are responsible for understanding the billing cycle and managing their subscriptions through their account dashboard. Vix Digital Pvt. Ltd. reserves the right to revise pricing and package features with prior notice. Refunds are subject to our refund policy and are generally not applicable for partial usage. For assistance with billing, users may contact our support team.

14) Third-Party Integrations and Links
Vix Digital OTT may contain links to third-party websites or services for enhanced functionality or promotional offers. We do not control these external services and are not responsible for their content, privacy practices, or user experience. Accessing these links is at your own risk, and we encourage users to review their respective privacy policies. Third-party advertisers on our platform may use cookies or trackers to tailor their promotions. We do not share user-identifiable data without consent. Users should remain cautious when leaving our platform.

15) Promotional Communications
By creating an account or subscribing to our services, you may receive marketing and promotional messages from Vix Digital OTT. These may include newsletters, special offers, service updates, or new release announcements. You can manage your communication preferences at any time through your account settings or by following the unsubscribe link in our emails. We respect your privacy and will never spam or share your contact details with third-party advertisers without consent. You may still receive essential service-related messages despite opting out of promotions.

16) Platform Availability and Downtime
We strive to provide uninterrupted access to Vix Digital OTT. However, service availability may occasionally be affected by maintenance, upgrades, or unforeseen technical issues. Planned downtimes will be communicated in advance whenever possible. Vix Digital Pvt. Ltd. does not guarantee 100% uptime and will not be liable for any interruptions. In case of unexpected downtime, our team will work diligently to restore service as quickly as possible. Users may experience slower performance or limited features during such periods. We recommend reporting persistent issues to our support team for resolution.

17) Disclaimers and Limitation of Liability
Vix Digital Pvt. Ltd. provides the platform and its services on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that the platform will be error-free, uninterrupted, or secure at all times. Users assume full responsibility for their use of the platform and any associated risks. Vix Digital Pvt. Ltd. is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services. This includes data loss, unauthorized access, or service interruptions. Some jurisdictions may not allow certain limitations, so these may not fully apply to all users.

18) Termination of Services
Vix Digital Pvt. Ltd. reserves the right to suspend or permanently terminate user access to the platform for violations of these terms, illegal activity, or actions deemed harmful to the service or its users. Users will be notified of any such actions via registered email. Termination does not absolve users from any dues or legal responsibility incurred before such action. Upon termination, user access and account data may be removed or retained as required by law. Appeals may be submitted through support channels. We may refuse service at our sole discretion.

19) Governing Law and Jurisdiction
These Terms of Use and Privacy Policy are governed by the laws of India. Any disputes arising out of or related to the use of our platform shall be resolved under the jurisdiction of the competent courts in Navi Mumbai, Maharashtra. Users agree to submit to the exclusive jurisdiction of these courts. We make no representation that the platform is appropriate or available for use in locations outside India. Users accessing from other regions do so at their own risk and must comply with local laws.

20) Company Details
Vix Digital OTT is owned and operated by Vix Digital Private Limited, a registered company based in India. Our official address is: Floor No. 2, Flat No. 203, Shivalic Apt, Plot No. 16, Sector-05, Ulwe, Navi Mumbai. For support, inquiries, or legal matters, users may contact us at info@vixdigitalott.com or support@vixdigitalott.com.

We are committed to transparency, ethical operations, and compliance with all applicable digital and data protection laws. Vix Digital Pvt. Ltd. aims to deliver top-tier OTT services while prioritizing user safety and content integrity. All rights reserved © 2025.